Certiport | Home - Certify to Succeed (2024)

Certiport manages a sophisticated portfolio of leading certification programs. Partnership with Certiport gives organizations the ability to promote and distribute these globally recognized certification exams. The high-profile brand names generate sales because people understand the value they provide.

Certiport Authorized Testing Center Benefits

These benefits help Centers make the most of their certification offerings through extensive support and expertise. The predominant benefit is a center's ability to couple training and Certiport certifications for an unsurpassed learning experience. This combination allows Certiport Authorized Testing Centers (CATCs) to offer a more competitive and valuable training package, which will lead to increased revenues and success.

Each CATC will receive targeted marketing collateral for all channels and assistance in learning Certiport's best practices.

Certiport Authorized Certiport Testing Center Requirements

These requirements are created to optimize results. To optimize partnership with Certiport, Centers are required to display Certiport program details on all marketing literature and web sites. Certiport also requires all courseware sold or used to be Certiport approved.

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All test candidates, teachers, proctors, and test center administrators must create a basic profile to get started.

How to Register a Certiport User Account:

1. Click on the "Register" link at the top of the Certiport home page, or click here to begin.
2. Complete all the fields on the Welcome Page including the selection of your default language.

• The item selected here will cause any pages within our website that have translations to appear in the language chosen. Please note that not all pages have been localized, and that the default language will be English.

• The credentials entered here will be used not only to access your account, transcripts, reports, and other tools within the website, but will also be used to begin all Certiport-based certification exams and practice tests.

• When you click "Submit" on the Profile Page your account will be created and you will be sent an email confirmation with your Username.

• You may perform multiple roles at a testing center, checkmark all that apply
• To learn about additional roles click here.

• You may also be asked to sign the vendor's ownnon-disclosure agreements while registering.
• This profile page can be accessed at any time to register for additional programs.

After the Summary page you will be signed into the website for the first time and be taken to the home page of the Test Candidate role.

To learn about additional roles and their functions, please see the section on this page for Setting up your new CATC.

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Prior to becoming a CATC, it is recommended that you review your institution's technical environments against those required to support the delivery of our certification exams. Please refer to the Technical Requirements section on this page. You should also review all policies and procedures by clicking here (English only).

This section outlines the preliminary steps that the administrator should follow to register their organization as a Certiport Authorized Testing Center (CATC).

1. Ensure you have already created a Certiport Account and then click here to begin registration.
2. After logging in, the CATC registration process will begin. Follow the prompts to complete the registration process.
3. You will receive a confirmation email from Certiport with further instructions to verify your account.
4. The person who registers the CATC will also be automatically associated as an Organization Administrator for the account (see the section), and will receive a separate email verification.

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After you have registered your new CATC, it must be activated before you can purchase inventory and begin administering certification exams.

1. In order to have your testing center activated, you must have completed the registration. For instructions on how to register your testing center, please see the section on this page for Registering a Certiport Authorized Testing Center (CATC).
2. Once you have completed the registration of your CATC, please contact the representative in your territory for assistance with activation.
3. Be sure to provide the representative with the name of your CATC, your CID number, and your name and contact information.

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After your CATC is registered and activated, at least one person in your organization will need to become a Proctor in order to deliver exams.

Becoming a Proctor

In order for a user to be added as a Proctor, they must first accept the Proctor Agreement. This can be done during the registration process by selecting the "proctoring" purpose on the last screen. If a user did not select this purpose during registration, they can accept the agreement by following these instructions:

1. Log in to your Test Candidate Account.
2. Click My Profile in the top-right corner.
3. Select the Roles tab.
4. Click Become a Proctor.
5. Read and agree to the Proctor Agreement.

To proctor for a CATC the Organization Administrator must associate you to the center:

1. Log in as an Organization Administrator.
2. Mouse over the Org Profile tab and click on the dropdown for Associations.
3. Using the Find Users field at the bottom of the page, enter the Username of the person you wish to associate to your CATC and click Submit.
4. This search could return multiple results. Locate the matching Username and click it to add it to your associations list.
5. On your CATC's associations list, you must also designate the User to Proctor exams on behalf of your CATC by placing a checkmark next to their name on the list under the Proctor column.

Additional Roles & Responsibilities

To assign rights to other members within your organization, such as proctoring, purchasing exams, and reporting capabilities, they need to be added as an association to your center.

To associate someone with your center, they must first have a User Account on www.certiport.com. Click here for instructions on Registering as a new user. Note: Each person will only ever need one User Account, which can be assigned to several different roles.

After creating an association for the user, you will need to determine which roles they should have access to. The roles assigned to each user will determine the tools and functions they will be allowed to use on behalf of your Center.

1. Log in to www.certiport.com and choose the Organization Administrator role from the drop-down menu.
2. Under the Org Profile tab, click Associations.
3. Using the Find Users search tool, enter the first name, last name, login, or email address of the person you are adding to your organization, and click Submit.
4. In the results list, click the Last Name of the person you are searching for. This adds them to the associations list.

In the Manage Associations list, select the appropriate role for the person. Organization Member or Organization Administer are chosen with the drop down box beside the name. Teacher and Proctor roles can be added on by putting a check mark in the appropriate box.

Organization Member

• Download exam delivery software
• Create and manage Exam Groups
• View current CATC inventory
• View organization contacts and profiles

Organization Administrator

In addition to all of the functions of an Organization Member, the Organization Administrator can also perform the following:

• Edit organization profile
• Purchase exam inventory
• Add and edit the CATC's contact lists
• Run reports on testing activity and inventory
• Register to provide Certiport certification exams
• Create temporary user accounts for other individuals
• Add center employees to the organization and select their roles
• Edit the CATC's information that appears on the Certiport Center Public Locator

Proctor

• Administer and proctor certification exams
• Ensure exam security, policies, and fairness

Teacher

• View and manage Exam Groups
• View and print Exam Group reports
• Bulk register large groups of Test Candidates

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Before you can use the certification volume license you purchased, it must be assigned to a CATC.

1. Locate the email sent from Customer Service, which includes your purchase information and click on the link entitled Microsoft Certification Site Pack Management Portal.
2. Log in with your Certiport username and password.
3. Click on Select next to your order.
4. Click the + sign to see all of the license assignments.
5. Click Assign.
6. Input the Certiport ID (CID) of the center you want to assign the license to. If you do not know the CID of the center where you would like to assign the license, please input the administrator’s name and contact information so they can be sent instructions on how to assign the license to their center.
7. All of the Organization Administrators who are associated to the assigned testing center will receive email instructions outlining where to go to view the license.

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It is important that any new CATC ensure that their current environment meets or exceeds the Certiport recommendations prior to installing exam delivery software. Please see below for a list of Technical Requirements for Console 8.

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Exam Software Download, Install, and Setup

After you have registered your CATC, activated your CATC, and assigned roles, you would then be able to download the exam delivery software using either the Organization Administrator or Organization Member roles. The exam software you will be using to administer MOS 2013 exams will be Console 8.

1. Ensure all Technical Requirements have been met.
2. Download the software from the Console 8 Install Page (English Only) and save the file to the desktop of each computer that will be administering exams.

• Note: The install, setup, and use of the Console 8 exam delivery software must be performed under a Windows Administrator account.
• Note: The Console 8 download file includes all languages. You will select the default language when installing the software. This is the language of the software user interface and not the exams. Translations within each exam program will have varied availability.

• Option 1 - Proxy Access: If your internet goes through a proxy server, the appropriate port, address, and credentials will need to be entered. Click the gear icon to access the options, then click Proxy Access. After applying this option, restart Console 8.
• Option 2 - Admin Credentials: If you cannot allow a Windows Admin account to be used during exam delivery, you may store the Admin credentials here and log into Windows under a limited User Account. By doing so, the Windows Admin credentials will only be accessed when Console 8 is launched. Click the gear icon to access the options, then click Admin Credentials. After applying this option, restart Console 8.

• Note: Some updates cannot be skipped, but you may skip any updates for programs that your CATC will not be delivering. You will not be able to test until all required updates have been applied.
• Note: Solutions exist within the Console 8 software for the ease of distribution regarding program and content updates. Please refer to the LAN Solution or the Import/Export Update Utility QRGs for more information.

System Test

Prior to launching your first certification exam, there are steps you can take to ensure the most error-free testing environment.

1. Log in to Console 8 as an Organization Administrator or Organization Member.
2. Click on the Diagnostics button. Then click the arrow to begin the Configuration Exam pathway, which is identical to an actual exam launch but will not use any associated inventory, vouchers, or licenses.
3. Click the Certify button, click the Microsoft Office Specialist button, and then click the corresponding Office version that you have locally installed (MOS 2010 or MOS 2013).
4. Select which specific program within the Office suite you would like to test. We suggest running a separate Configuration Exam for each program your CATC will use.
5. The next screen will display many various checklist components of an actual exam launch, but since this is only a Configuration Exam, you may ignore all of these items and simply click the forward arrow to continue.
6. The Configuration Exam will stay live for 10 seconds, at which time you will be returned to the Console 8 screen with a blank score report screen, which indicates a successful rehearsal.

Note: When launching an actual exam the system will go through a series of diagnostic checks to ensure that no Office programs are open, and other basic checks to ensure test readiness.

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Prior to administering your first exam, all CATCs should be familiar with Certiport's Exam Policies. Click here for a list of all Exam Polices including (English only):

• Exam Administration Policies
• Test Candidate Policies
• Exam Scoring Policy
• Exam Retake Policy
• Exam Item / Grievance Policy
• Accommodation of Disabilities Policy (ADA)
• Test Candidate Non-Disclosure Agreement

This section only covers the test launching process from within Console 8. It does not cover the acquisition, installation, or configuration of the exam delivery software. Please refer to the Exam Software Download, Install, and Setup section under Setting Up Your New CATC.

1. Log out and close any sessions of the Certiport website or other Certiport programs before a Test Candidate launches the software.
2. Ensure that all Microsoft Office programs are closed before proceeding. In addition to Office, please close all non-essential running programs in an effort to foster the most conflict-free testing environment.
3. Log in to Console 8 as an Organization Administrator to check for pending updates, as that will prevent testing.

• Note: A Test Candidate will not be notified of pending updates until you are about to launch the exam, so it is important for the Organization Administrator to login first and apply any applicable updates before the Test Candidate begins.

• Note: Only one version of Microsoft Office will be available to select. This will be the version you have installed on that computer.

• Note: Please complete only one Exam Requirement section at a time. For the Non-Disclosure Agreement, a separate browser window will appear, allowing the Test Candidate to read it, and accept via the browser.

• Important: Please ensure that no Office programs are running prior to launch. If a conflict is found, the screen will indicate so, and allow you to terminate the program.

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*A day equals 24 hours after an exam was first started.
**For students who pass an exam, there is no wait time needed to retake the exam.

1. Click the Start Button and open the Control Panel.
2. Click on the Administrative Tools icon.
3. Inside the folder click on the Services icon.
4. Scroll down the list of services and double-click on Windows Installer.
5. Click the Stop button and set the Startup Type to Manual.
6. Launch the exam software and try again.

Note: After you have completed the exam, perform these steps again to turn the service back to "Automatic".

• The Windows User does not have Admin Rights, or is under a group policy that is preventing Console 8 from obtaining the access it requires.
• It could be possible for a window requiring attention to appear behind the exam interface, giving the appearance of a freeze. If so, try pressing ALT + TAB to bring the window to the front.
• Low available RAM memory
• Low available bandwidth
• Incompatible Operating System or Service Pack level
• Incompatible Office Suite or Service Pack level
• Other, non-essential applications currently running are causing a conflict
• Instability or corruption in Windows or other applicable software installations
• One or more Technical Requirements are out of compliance

1. Log in to your Certiport Test Candidate Account
2. Click on My Profile in top right hand corner
3. Click on the Programs tab
4. Directly across from Microsoft you will see in orange letters: You are registered. Click on Edit Registration Data - the number is listed as the Microsoft Person ID#.

For questions regarding the MCP website, please contact Microsoft directly mcphelp@microsoft.com.

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Certiport offers email and regional support for Volume License deployments. Please email your regional representative for assistance.

• US and Canada: vlnoam@pearson.com
• Latin America: vllatam@pearson.com
• Europe, Middle East, and Africa: vlemea@pearson.com
• Asia, Pacific, and Oceania: vlapac@pearson.com
• India: vlindia@pearson.com

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